PROFESSIONAL STANDARDS: Managing Conflicts With The Help Of AFA EAP
Conflict – it’s everywhere. You can experience it in public places like the express grocery line when that person in front of you has 18 items instead of 10. You can experience it at home when a child disregards house rules. You can also experience conflicts at work especially if co-worker cooperation affects how you do your job, like it does for Flight Attendants.
Workplace conflict isn’t always negative. In an atmosphere of mutual respect, clashing differences can lead to creativity, newness and growth. But if conflict is left unresolved or shifts to what feels like a personal attack, professionalism and even safety can be jeopardized.
As Flight Attendants, we’re trained to manage the conflicts that arise with our passengers. But what happens when we have conflicts with our flying partners? Do you feel like you have the tools and the skills to resolve conflicts with your co-workers? Sometimes we do. We just need a place where we can vent and organize in our own mind how we’ll approach the situation to keep it constructive. Sometimes, we don’t have the skills, but we’re willing to learn some new communication skills with a little coaching. Other times, we need someone else to bring the situation to our co-worker’s attention. Under all these situations, the AFA EAP can help you.
Through the Professional Standards service of the AFA EAP, you can contact your local EAP committee and confidentially share a problem with or concern about a co-worker. Together, you and your local EAP representative will come up with an action plan that makes best sense for you and your concerns. Your identity and information will remain confidential, unless of course you give your AFA EAP permission to share it.
AFA’s professional standards program is designed to empower you to address your workplace conflicts either directly or through an AFA EAP representative. It is also designed to provide you with an avenue of resolution that is completely separate from the reporting and investigative process that occurs when conflicts are reported to management.
So if you’d like someone to listen to your concerns and to help you develop an action plan that makes sense and is controlled by you, give us a call. Don’t write up your co-worker! Remember, we’ll always be exposed to conflicts. How we choose to manage them is one of the truest measures of our character.
Your AFA EAP-800-424-2406